Refund Policy

MEMLEX uses Stripe as our payment processor. Stripe processes payments, issues invoices and receipts securely. Refunds are evaluated under this policy and issued through Stripe where applicable.

Eligibility

• First‑time subscriptions: full refund within 14 days of purchase if the product does not meet your expectations and you have not materially violated our Terms.
• Renewals: generally non‑refundable once the new billing period has started.
• Upgrades/downgrades: proration may apply according to Stripe's mechanics; refunds follow Stripe's proration rules.
• Abusive, fraudulent, or excessive refund requests may be denied, and access may be suspended or terminated.

How to Request a Refund

1. Cancel your subscription in the in‑app billing portal to stop future renewals.
2. Contact us at support@memlex.app with your order email and Stripe receipt/invoice number.
3. We will review your request and respond with the decision and next steps.

Access After Refunds

If a refund is granted, we may reduce or revoke access to paid features for the refunded period. Your account and non‑paid content remain unless you request deletion.

Chargebacks

If you initiate a chargeback, Stripe will notify us and may suspend access while the dispute is processed. Please contact us first; most issues can be resolved quickly.

Contact

For questions, email support@memlex.app. See also our Terms of Service and Privacy Policy.